1. Return Policy

• Return Eligibility: Customers may request a return within 30 days of delivery.
• To qualify for a return, items must be:
  
  • Unused and unworn
  • In original packaging
  • In the same condition as received
• Non-Returnable Items: Certain products are not eligible for return, including:
  
  • Customized or personalized items
  • Items clearly marked as non-returnable on the product page
    
    

2. Return Process

To initiate a return, please contact us at:

• Email: info@r-hcontainerrservice.shop

Include the following details:

• Order number
• Product details
• Reason for return

Our support team will guide you through the next steps.

3. Refund Policy

• Inspection & Approval: Once the returned item is received and inspected, we will notify you of the refund approval or rejection via email.
• Processing Time: Approved refunds are processed within 7 business days.
• Refunds are issued to the original payment method, including:
  
  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Discover
• Bank Processing Time: Additional time may be required for your bank or payment provider to post the refund to your account.
• Refund Fees: No additional processing fees are charged for refunds.
  
  

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to:
  
  • Wrong item received
  • Defective or damaged product
    
    

5. Exchanges

• We do not offer direct product exchanges at this time.
• If you require a different item, please request a return and place a new order separately.
  
  

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 7 days of delivery
• Provide clear photos of the issue
• We will offer a replacement or refund depending on the situation
  
  

7. Customer Support Hours

Our support team is available to assist you:

• Monday – Friday
• 9:00 AM – 6:30 PM (CST)
  
  

Contact Us

If you have any questions regarding returns or refunds, please reach out:

Company Address: 8002 Brockman St Austin TX 78757, United States

Fulfilment Centre UK: 128 Churchill Way Ise Lodge Kettering, Northamptonshire Nn15 5dp United Kingdom

Email: support@r-hcontainerrservice.shop

Thank you for choosing R-H Containerr Service. Your satisfaction is important to us, and we are committed to providing reliable support for every order.